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Return Statement

Welcome to hemneu.com. We pride ourselves in our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 30 Day Returns guarantee. Buy with confidence and Enjoy a great Shopping experience at hemneu!                    

Returnable ItemsNon-Returnable ItemsReturns ProcessReturn Shipping Costs    

Returnable Items

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:1. Faulty items damaged/broken or soiled upon arrival.2. unworn and unused item(s) that have not met your expectation within 30 days of receiving.          

Non-Returnable Items

We will not accept returns in the following conditions:1. Items outside the 30 days warranty time-frame.2. worn, used or misused items.Notes: All returns must be authorized by the hemneu Team via the Support Center. Returned item without Return Merchandise Form (RMA) will not be accepted.       

Returns Process                                    

Please carefully follow our return process to minimize any delays: 

- If your item is returnable (see above), please submit a ticket in our support center stating your:Order numberSKU number or product nameReason for return2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.

- Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

- Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days. 

Return Shipping Costs 

1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

Please contact our Support Center for further help. We will do our very best to help you.